Return/Exchange Policy

RETURN/EXCHANGE

Return Policy

We strongly suggest that you carefully select your purchases and size. Evening gowns cannot be returned.  However, the item can be exchanged in case of damage or defect. 

Exchange

In case of a damaged/defective, please contact us at (805) 982-0403 within 24 hours of delivery of the item so we can immediately send your replacement of the same size, color and style.

If you receive the wrong item, we will be responsible for the item exchange and shipping costs. Returned item has to be in its original condition.

All sales are final after 7 days of receiving item.

Rules for Exchanges:

• Item has to be in its original condition (unworn, unwashed, unaltered, undamaged, clean, free of lint, hair, and odor, not stretched) and with original vendor tags intact and attached.
• Items returned in unacceptable condition will not be processed and returned to sender at costumers expense.
• We accept returns for credit or exchanges except on discounted inventory sale items
• Shipping costs are not refundable.
• Costumer is responsible for shipping cost of returned/exchanged items.
• 15% restocking fee will be assessed.
• All sales are final after 7 days of receiving package.

Please ship returns via UPS, FEDEX or USPO to:

Red Carpet Formal Wear

Attention: Returns

1303 Evita Pl.

Oxnard, CA 93030

Availability

We will immediately notify you if your order is not available. The transaction will be void within two business days.  Our staff will be happy to assist you in finding a similar dress.

Order Cancellation 

Once your order has been shipped, it can no longer be cancelled.

If you need to cancel your order, contact us  within 24 hours to (805) 982-0403. A Restocking fee of 20% will be charged to all cancellations. 

A 15% product purchase price is charged to your credit card or PayPal account, if the cancellation is made after 24 hours.